Currency: All prices on this site are quoted in pounds sterling. Payments must be made in pounds sterling (credit cards sales will be charged in your local billing currency by your credit card provider). Use of a currency converter will enable you to check the approximate exchange rate before finalising your order. The actual rate charged will be dependent upon your credit card issuer.
Value Added Tax (VAT): Prices shown are exclusive of VAT which will be charged on all sales to residents of the EU making personal purchases. If a valid EU VAT Registration number is provided at the time of ordering, goods will be shipped to non-UK residents of the EU nett of VAT. All purchases made by customers outside the EU, for delivery outside the EU, are charged at the VAT-free price shown on the shopping pages. The final payment amount shown on the payments page is inclusive of any UK tax due, including VAT, and of shipping charges and taxes thereon: it is the final amount you will be charged.
Duties & Local Taxes: Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.
Shipping/Carriage: The final price quoted on the payments page is the price of the goods including delivery to the stated destination. These charges include carriage by DPD, selected on the basis of most economical routing determined by shipment value/weight, to both home and overseas destinations. Using this system, most European deliveries will be made within one to four days, US and Canada within two to seven days and other areas in three to fourteen days. Please contact us if you require special delivery services, prices for which will be quoted upon request. We reserve the right to select alternative carriers entirely at our own discretion, as appropriate to the particular delivery circumstances. Be aware that customs procedures may adversely affect delivery times and we have no control over these. Shipments are packed and shipped Monday - Friday. Weekend orders will be handled on Monday for delivery on Tuesday except where volumes may lead to small delays during busy periods or unprecedented circumstances such as those presented by the Covid-19 pandemic. We use DPD as they offer the assurance and insurance we believe customers deservce in a service delivering high quality goods - we have used many logistics agents over our 20+ years online and to date DPD have offered outstanding service to both ourselves and to our customers. Shipping is subsidised by ourselves at all price points, and whilst we would like to offer free shipping, we all know this isn't a real thing and is charged at some point during the shopping experience - we would rather offer honest pricing on products and shipping.
Damage & Loss in Transit: Sometimes, unfortunately, things do get lost or damaged in transit. If this happens with your shipment, please advise us and we will supply replacement goods as quickly as we can. However, since we never knowingly ship damaged goods* we need your help to try to recover our costs from the carrier wherever possible. If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" or similar to warn the carrier that a claim may be forthcoming. Whatever the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide, as soon after delivery as possible, so that we can arrange replacement goods and start following up the carriers. Please do NOT return damaged goods, unless and until requested to do so as this may incur additional costs unnecessarily. (*In the case of previously-owned "Classic Tools" the condition of tools will in most cases be less than "showroom": we endeavour by words and pictures to indicate the state of repair of these items on the website before purchase.)
Payments: We accept payment by a variety of means but recommend, for your own security, that you use the option to pay through the WorldPay or PayPal's secure transaction server. This method assures you of security and confidentiality. We do not see your credit card information using this method, simply a notification that the amount has been debited - or not. This system is more secure than any telephone, fax or mail system ever could be and probably more secure than most face-to-face transactions you make. The cost of this system is entirely borne by us, in the interests of maintaining your confidentiality and security. Other payment methods are available and we will always keep your information confidential, but we do provide the secure service through NetBanx as a convenience for you. The choice is yours.
Warranties/Guarantees: In addition to the provisions of UK Consumer Protection legislation, we will honour the full manufacturer's warranty on any product we supply. Furthermore, we will replace any goods we consider unmerchantable, regardless of the manufacturer's position, and fight the warranty claim on your behalf.
Quality of Goods/Fitness for Purpose: The goods we supply are original manufacturer's stock (except if specifically stated otherwise) suitable for the purposes described on this website and in the manufacturer's literature (if any), provided that the equipment/goods is used in accordance with any instructions supplied and in accordance with good and normal practice. (A skew chisel is not a crowbar; a bowl gouge is not a snooker cue, etc.) Goods which fail in normal operational use will be the subject of a warranty claim - see above.
Returns, Refunds and Cancellation: Goods which are returned under complaint or for exchange etc. should be returned to us post-paid. If the claim is supported, we will refund monies paid for return transport. We appreciate that sometimes, purchases are made - perhaps as gifts - which prove later to be unsuitable. In these circumstances, we will happily arrange a credit or refund of the full purchase price paid for the goods, once we have examined the returned goods, but the cost of the shipping cannot be refunded. Please note that refunds will normally be made using the same method as the original payment. (i.e.: a credit card purchase will be refunded through your credit card account). In all cases we endeavour to make any refunds due within five working days of the receipt of returned goods. UK clients are advised that the EU Directive on Distance Selling as incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000 requires the provision of a consumer's right to cancel a contract, without giving reason, with seven days of receipt of goods: we aim to be more reasonable than is required by the terms of this Act but we are required to point out that this is your minimum legal right. We request please that you ensure that returned goods are in condition as delivered and that any seals, for instance on containers of finishing products, or wrappers on DVDs, remain unbroken.
Payment & Retention of Title: Under normal circumstances, goods must be paid for prior to despatch. If, for any reason, goods are shipped prior to clearance of payments, title in the goods shipped remains with The ToolPost until payment in full for the goods is received by us. Conversely, we will not normally process payment for goods until they are available for despatch. However, please note that on-line transactions are normally actioned immediately whilst you are on-line to the secure transaction server.
Goods Not Available For Shipment: With the best will in the world, some goods may not be in stock at the time you place your order. In the event that we cannot ship your goods within forty-eight hours of receipt of your order, we will contact you to advise the actual situation (provided that contact information has been provided) and take instructions from you on how you would prefer us to proceed.
Complaints Procedure: In any cases where you wish to notify us that our service fails to meet acceptable standards, if you return goods under warranty or if you raise any other queries under any of the paragraphs above, or indeed for any other reason, then we request that you do so initially by email in the interest of expediting the procedure. We aim to respond to any such email messages within 24 hours maximum, excluding weekends/holidays.
Applicable Law and Courts of Jurisdiction: All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts.
Mediation: In the event of disagreement between The ToolPost/Coeur du Bois and its clients which cannot be mutually resolved in a reasonable time period, the Institute of Directors (UK) may be asked by either party to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.
Above all, if you have any queries or concerns, call us(+44-1235-511101) or e-mail us and we'll do what we can to resolve them. Thank you.
The ToolPost Ltd.trading as The ToolPost
Registered Office Address: C/O Smiths Accountants Boston House, Grove Business Park, Wantage, Oxfordshire, England, OX12 9FF
Company number 03424720